Shipping policy
Shipping Policy for GOAT ADVENTURES LLC
At GOAT ADVENTURES LLC, we work with trusted fulfillment partners like Printful to produce and ship your orders. Below is our shipping policy, designed to provide transparency and ensure a smooth experience for our customers.
Order Fulfillment
Processing Time:
Each product is made to order, which means it takes 2-7 business days to process your order before shipping.
Processing times may vary during peak seasons or due to unforeseen circumstances.
Production Updates:
You’ll receive a confirmation email once your order is placed and another notification when your order ships.
Shipping Timeframes
Estimated Delivery Times:
After the processing period, shipping times depend on your location:
United States: 3-7 business days
Canada: 5-10 business days
International: 10-20 business days
Factors Affecting Delivery:
Delivery times may vary due to customs delays, holidays, or carrier-related issues.
Shipping Costs
Calculated at Checkout:
Shipping costs are calculated based on your location, order weight, and selected shipping method.
Tracking Information
Tracking Availability:
Once your order ships, you will receive a tracking number via email to monitor your delivery.
Tracking Limitations:
Some international orders may not have full tracking capabilities.
Shipping Destinations
Countries We Ship To:
We ship worldwide to most countries.
Exclusions:
Some locations may be restricted due to carrier limitations. If your address is not eligible for shipping, we will contact you promptly.
Lost or Delayed Packages
Lost Packages:
If your package is lost in transit, please contact us within 30 days of the estimated delivery date.
We will work with Printful and the carrier to resolve the issue and offer a replacement or refund if appropriate.
Customs Delays:
International orders may be subject to customs processing, which could delay delivery. These delays are beyond our control, and customers are responsible for any customs fees or duties.
Address Changes
Before Shipping:
If you need to update your shipping address, please contact us at information@goatadventurer.com within 24 hours of placing your order.
After Shipping:
Once an order is shipped, address changes are no longer possible.
Returns to Sender
If your package is returned to the sender due to an incorrect address, unclaimed delivery, or refusal of the package:
- Reshipment Costs: Customers are responsible for reshipment fees.
- Refunds: Refunds are not available for orders returned to the sender.
Contact Us
For any shipping-related questions, please reach out to us:
- Email: information@goatadventurer.com
- Phone: 304-370-3044
By placing an order with GOAT ADVENTURES LLC, you agree to this Shipping Policy. This policy is subject to updates to reflect changes in Printful’s practices or shipping regulations.